When I started out as a cleaner in 2000, the job was a great option for my family because it allowed me to set my own schedule and spend time with my young child. Although I didn’t realize at the time how satisfying this work would be in the long run, I did begin to grow my customer base simply through referrals.
The more houses I cleaned — and the more clients I got to know — the more I noticed how much I truly enjoyed my work. The feeling of walking out the door once a house is finished, knowing that my clients would come home to a beautifully cleaned and tidy home was so gratifying. I loved thinking about the ways my work would provide comfort and ease for families, and give them more time for other pleasures in their lives.
Now 18 years later, that feeling is still there! Over the years, I’ve heard many times that coming home to a clean home gives my clients the time they want and need for the things they love. Knowing they can rely on us to provide excellent detail-oriented, personal, and dependable service gives our clients peace of mind.
It has been an exciting adventure to grow this business. In 2012, as my client base grew beyond what I could manage on my own, I hired some fantastic cleaners to help me meet my clients’ needs. Then in 2015, the company had another growth spurt when I purchased another cleaning service, Majestic Home Services. I found that Majestic’s model was similar to my own, so merging the two companies seemed like a perfect fit.
My focus was (and still is) customer satisfaction. The system I and my cleaners use is an effective and efficient way to create exceptionally clean homes and happy customers! I like the personal connection that happens in a one cleaner-one house system, so that is our usual arrangement. Of course, sometimes two cleaners (for larger homes and post-construction clean ups) is simply more practical, so we decide each case on an individual basis. After awhile we do become part of the family and I like that! It makes the job so much more enjoyable! Our clients aren’t just a number to us — and we aren’t just the “cleaning lady” to them.